"I'm Sorry"

Sorry. A simple word. I'm sorry. A simple phrase. Yet so many people have an issue with saying it. Except for a woman on the train yesterday morning who kept saying "I'm sorry..." She was sorry for getting on the train, sorry for passing me, sorry for sitting next to me, sorry for coughing, then sorry for leaving the train. A compulsive apologizer yes, but there was something endearing about hearing someone who shouldn't even be sorry say sorry. This struck me because I've been waiting for an apology from someone I work with who's been making repeated mistakes - costly mistakes at that - and I may be waiting for awhile. Maybe she was apologizing for that too.